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Rank Group has agreed to pay $6.6 million (£5.01 million) after the UK Gambling Commission identified failures in customer protection and anti-money laundering (AML) procedures across its land-based casino business.
Good to Know
- The settlement covers three operators running 51 casinos across Great Britain.
- One customer lost approximately £250,000 in 12 days without recorded safer gambling interactions.
- An independent audit will examine casino compliance procedures within six months.
Grosvenor Casinos Failed to Check Customer Funds and Gambling Risks
One investigation example involved a customer who returned after a long absence and lost approximately £200,000 across two casino visits. Staff had not obtained adequate evidence of income or identification records.
Another customer gambled with funds linked to cryptocurrency, but the operator did not apply the required higher-risk classification. Simply converting cryptocurrency into pounds through a bank account did not establish where the original money came from.
Meanwhile, the Gambling Commission found that staff sometimes treated wealthy customers differently when assessing gambling harm.
One regular customer won approximately £260,000 before losing £250,000 over 12 days without any recorded intervention. Another lost £50,000 without safer gambling checks.
The regulator also found that staff delayed restrictions and continued using basic interactions despite warning signs.
The October 7 settlement covers Grosvenor Casinos Limited, Grosvenor Casinos (GC) Limited and Gaming Group Limited, all owned by Rank Group.
Investigators identified outdated AML policies that failed to account for regulatory changes introduced in 2020. Casino managers also made inconsistent decisions about customer risk and source of funds checks.
The review followed intelligence received by the regulator and a targeted casino inspection in June 2025.
Sue Young, Executive Director of Operations at the Gambling Commission, said:
“Larger enforcement cases are often associated with online gambling but, as today’s announcement shows, the risks of anti-money laundering and social responsibility failures are equally alive in the land-based sector.”
Rank Group accepted the findings and introduced corrective measures. Its cooperation contributed to the settlement terms, although the regulator also considered previous warnings about similar compliance issues.
The £5,012,261 payment will go to the government Consolidated Fund rather than the Gambling Commission. Rank must also cover investigation costs and arrange an independent compliance audit.
Unlike a formal financial penalty, the payment forms part of a negotiated regulatory settlement. The obligations still require the casino operators to address the identified failures.
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