KSA Fines 711 €886,000 Over Dutch Duty Of Care Failures

The Netherlands Gambling Authority has fined 711 B.V. €886,000 after finding duty of care failures across ten high risk player files.

Good to know

• KSA found breaches in all ten player accounts it reviewed.
• One player lost almost €78,000 in one day.
• 711 can still object because the decision is not final.

Player Losses Drive KSA Action Against 711

The fine against 711 centers on a basic question for Dutch online gambling operators: did the licensed casino act fast enough when player behavior looked risky? KSA said no.

The regulator reviewed ten players who had the highest losses at 711 between October 2023 and March 2024. Those players also gambled on many days and often played at night. KSA found failures in every file.

The decision, published on 11 June 2026, covers conduct from 28 February 2022 to 26 June 2024. KSA said 711 failed to properly analyse gambling behavior, failed to take suitable intervention steps, and failed to hold proper personal conversations when signs of excessive gambling or addiction risk appeared.

Loss levels made the case harder for 711. One player lost almost €78,000 in a single day, a figure KSA compared with more than two median annual salaries. Across all ten files, net deposits reached €889,045.

Deposit limits also raised concerns. 711 allowed players to set limits as high as €25,000 per day, €50,000 per week, and €100,000 per month. KSA also found that 711 did not follow its own internal policy, which required a risk analysis once a player deposited or lost €2,500 or more. According to the regulator, those reviews came too late.

The Dutch duty of care rules sit under the Bwrvk and Rwrvk framework. In simple terms, licensed operators must monitor risky gambling patterns, act when those patterns appear, and speak with players when there is reasonable suspicion of excessive play or addiction risk.

KSA did not use its standard fixed fine route. Instead, it based the penalty on turnover. The regulator started at 1% of 711 gross gaming result, added 0.25 percentage points for higher culpability, then raised the amount to €889,000 to match net deposits in the ten files. A €2,500 reduction followed because the case passed the reasonable time limit. Final fine: €886,000.

711 B.V. holds a Dutch remote gambling license from 16 March 2022 to 15 March 2027 and operates 711.nl. The company is registered in Jabbeke, Belgium. KSA also approved publication of the 711 name, despite opposition from the operator.

The regulator said it treated the case seriously because extreme gambling continued for weeks, and sometimes months, without the right intervention. KSA also noted that 711 had already received a warning about duty of care enforcement in June 2022.

711 declined to provide financial data requested by KSA for an ability to pay review, so the regulator made no reduction on that basis. The operator can still lodge an objection with KSA.

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