New Jersey Issues Penalty Over Self Exclusion Failures

Online gaming oversight in New Jersey remains active, with state regulators issuing financial penalties when operators fall short of responsible gaming expectations. The New Jersey Division of Gaming Enforcement (DGE) recently assessed a civil penalty against Digital Gaming Corporation, which runs Super Group products in the state, for lapses involving the handling of self-exclusion requests.

Good to Know

• DGC received a penalty valued at 112,188 dollars for compliance issues
• Self-excluded individuals were able to wager on certain platforms when they should not have been
• DGE may take further action if any additional violations surface

The enforcement action centers on how Digital Gaming Corporation added individuals to New Jersey’s self-exclusion list. According to the DGE, several individuals who had opted to self-exclude were not promptly placed on the state system. As a result, these patrons were able to continue placing wagers on internet gaming and sports betting platforms after requesting exclusion.

DGE Interim Director Mary Jo Flaherty addressed the matter directly, stating:

“From March 2024 through January 2025, DGC failed to timely add self-excluded individuals to the Division’s Self-Exclusion List. Of those not added, multiple patrons, who should have been self excluded, were able to wager on other internet gaming and sports wagering platforms after their self exclusion date.”

She continued:

“These incidents reflect failures in DGC’s internal controls and compliance procedures and constitute violations of the above referenced statutes and regulations. Such failures are contrary to the policies of the Casino Control Act…and therefore are impermissible.”

The regulator’s review also found that the operator did not properly enforce player-set deposit limits. Some individuals were able to exceed the limits they had assigned to themselves, another area tied closely to responsible gaming standards.

Beyond the monetary penalty, DGC must return 5,278 dollars in winnings collected by self-excluded patrons. The timing overlaps with Digital Gaming Corporation’s previously announced plan to wind down its United States business as of mid-2025. Super Group products such as Jackpot City and Spin Casino have already begun withdrawing from the U.S. online casino market.

The DGE noted that no additional enforcement has been ordered at this stage but made clear that continued monitoring is underway. Further investigative findings may prompt new actions.

Meanwhile, New Jersey has introduced a broader proposal aimed at strengthening responsible gaming protections across all licensed operators. The proposal includes account monitoring requirements, which would automatically flag player behavior that meets certain caution thresholds. Regulators explained that the goal is to encourage more proactive intervention when play patterns show potential risk.

FAQ

What is a self-exclusion list?

A self-exclusion list allows individuals to voluntarily ban themselves from online or retail wagering for a chosen length of time. Operators must block access once someone is on the list.

Why was DGC penalized?

The firm did not add some self-excluded individuals to the state database in a timely manner, allowing those users to continue gambling when they should have been blocked.

Is DGC still operating in New Jersey?

The company has announced plans to exit U.S. online casino markets. Some product wind-downs are already underway.

What are the new proposed responsible gaming rules?

The rules would require operators to automatically review accounts when certain risk indicators appear, encouraging earlier intervention.

The post New Jersey Issues Penalty Over Self Exclusion Failures appeared first on iGaming.org.