Nisqually Red Wind Casino has announced a significant new partnership with Quick Custom Intelligence (QCI), set to last for three years. This collaboration aims to merge QCI’s advanced technology with the casino’s renowned hospitality, with the goal of improving operational efficiency, refining service quality, and elevating the overall guest experience.
Leveraging Technology for Superior Service
Lorena Flores, Player Development Manager at Nisqually Red Wind Casino, expressed enthusiasm for the partnership, emphasizing the transformative impact QCI’s platform will have. “We are excited to embark on this groundbreaking journey alongside QCI. The QCI platform represents a significant advancement for our host team, and we firmly believe it will not only streamline our operations but also elevate the standard of service and entertainment we provide to our valued guests,” Flores stated.
The partnership will see the implementation of QCI’s innovative solutions, which are expected to enhance the casino’s offerings in southern Washington. “With QCI’s innovative solutions, we are confident in delivering an unmatched gaming experience in the southern Washington market. This partnership perfectly aligns with our commitment to excellence and guest satisfaction,” Flores added.
The installation of QCI’s systems is currently underway, with a full launch planned for October 2024. Andrew Cardno, QCI’s Chief Technology Officer, highlighted the importance of the partnership, stating, “At QCI, we place great importance on partnerships built on mutual respect, shared vision and unwavering dedication. Our collaboration with Nisqually Red Wind Casino exemplifies such a relationship.”
Cardno praised the Red Wind team for their commitment to excellence and passion for enhancing guest experiences. “I am proud and excited about the journey ahead, and I am confident that together, we will set new standards within the southern Washington market,” he remarked.
Nisqually Red Wind Casino offers a 46,000 square-foot gaming floor featuring over 1,670 slot machines, as well as keno and table games like blackjack, three card poker, pai gow, roulette, and craps. This partnership with QCI is expected to further solidify its reputation as a top-tier destination for gaming and entertainment in the region.
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