The CasinoTrac management system, created by Table Trac, will be used by Jackpot Crossing Casino in Carson City, Nevada. This major change will improve the casino’s operations, which include more than 180 slot machines and live and online table games, and replace the current system. The casino has been a mainstay in the area since it opened in 2010 and provides its guests with a wide range of gaming possibilities.
Commitment to Customer Satisfaction
Table Trac’s CasinoTrac system stands out due to its focus on customer needs and satisfaction. Chad Hoehne, President of Table Trac, expressed pride in the company’s ability to deliver exceptional support and solutions. “Genuine responsiveness to our casino customer’s needs from our support and development teams is building a better ownership experience for our casino customers,” Hoehne said. He emphasized that the company’s U.S.-based experts play a key role in maintaining and growing the number of casinos using their system.
This move aligns with Jackpot Crossing’s commitment to improving the player experience and operational efficiency. With the new system, the casino expects to provide smoother management, more comprehensive data analysis, and better customer service, all of which will enhance overall guest satisfaction.
Stillwater Gaming, the parent company of Jackpot Crossing Casino, highlighted the key factors that influenced the decision to choose CasinoTrac over other competitors. Scott Tate, of Stillwater Gaming, praised Table Trac for its unwavering dedication to both operators and casino guests. “Table Trac is a special company in today’s environment. Unlike so many other companies who are distracted and focused on their own interests, Table Trac is focused on the operators and more importantly the casino guests,” Tate said.
Stillwater Gaming manages several other casino properties across Nevada, particularly in Churchill, Lyon counties, and Carson Valley. These properties provide a mix of slot machines, entertainment, dining options, and more, catering to a wide range of customers.
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