Holland Park Leisure Fined £150,000 Over Self Exclusion Failures

Holland Park Leisure Limited has been fined £150,000 ($202,888) after the Gambling Commission found that its three Leicester adult gaming centres failed to participate in a mandatory multi-operator self-exclusion scheme.

Good to Know

• Holland Park Leisure operates three adult gaming centres in Leicester.
• The operator only joined the required self-exclusion scheme after its licence was suspended in October 2025.
• An independent audit will now examine responsible gambling controls, procedures and staff training.

Previous Warning Added to £150,000 Penalty

The Gambling Commission found a breach of Social Responsibility Code Provision 3.5.6, which requires land-based gambling operators in Great Britain to participate in a recognised multi-operator self-exclusion scheme.

The system lets customers exclude themselves from multiple gambling premises within their local area rather than contacting every venue individually.

Holland Park Leisure had already been told about the requirement but did not comply until the regulator suspended its licence in October 2025. The Commission also found that the company supplied misleading information during its enquiries. Those factors increased the seriousness of the case.

John Pierce, Gambling Commission Director of Enforcement and Intelligence, said:

“Self-exclusion schemes provide a crucial service for people who feel they are suffering gambling harm. It is important that all operators fully integrate with the scheme and maintain effective safeguards for self-excluded customers.

“These are not optional requirements. They are fundamental licence conditions designed to protect consumers from harm, and operators that fail to meet them can expect regulatory action.”

Alongside the fine, Holland Park Leisure must commission an independent third-party review covering its policies, controls, implementation and staff competency.

The penalty arrives as the UK government prepares separate changes for adult gaming centres. Proposals announced in August would require AGCs to obtain planning permission before opening, with the new rules expected from early 2027. The government also plans to remove the existing “aim to permit” principle that limits the ability of councils to reject new gambling premises.

Government figures put the number of adult gaming centres across the UK at around 1,450, with more than half located in the poorest 20% of neighbourhoods.

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