{"id":9871,"date":"2025-09-25T04:34:58","date_gmt":"2025-09-25T04:34:58","guid":{"rendered":"https:\/\/casino-online-best.com\/index.php\/2025\/09\/25\/aga-panel-discusses-shifting-culture-toward-player-protection\/"},"modified":"2025-09-25T04:34:58","modified_gmt":"2025-09-25T04:34:58","slug":"aga-panel-discusses-shifting-culture-toward-player-protection","status":"publish","type":"post","link":"https:\/\/casino-online-best.com\/index.php\/2025\/09\/25\/aga-panel-discusses-shifting-culture-toward-player-protection\/","title":{"rendered":"AGA Panel Discusses Shifting Culture Toward Player Protection"},"content":{"rendered":"<div>\n<p>The American Gaming Association gathered industry voices on September 24 for a responsible gaming webinar that tackled how new technology and product design are reshaping safer play. Moderated by AGA SVP of Strategic Communications Joe Maloney, the session brought together panelists from Aristocrat, OpenBet, Sportradar, and the Responsible Online Gaming Association (ROGA).<\/p>\n<hr>\n<p><em><strong>Good to Know<\/strong><\/em><\/p>\n<ul>\n<li><em><strong>84% of Americans know responsible gaming tools exist, according to AGA data.<\/strong><\/em><\/li>\n<li><em><strong>88% believe safer gambling practices should be promoted across the industry.<\/strong><\/em><\/li>\n<li><em><strong>Sportradar announced Underdog Fantasy will be the first US operator to adopt its Bettor Sense technology.<\/strong><\/em><\/li>\n<\/ul>\n<hr>\n<p>Maloney opened the conversation by noting that <a href=\"https:\/\/igaming.org\/responsible-gaming\/\">responsible gaming<\/a> has moved beyond awareness:<\/p>\n<p><em>\u201cAs product innovation around the gaming industry continues to grow, so has our ability to innovate responsible gaming.\u201d<\/em><\/p>\n<p><strong>Aristocrat\u2019s Tasos Dagkos<\/strong> explained that suppliers are shifting their thinking:<\/p>\n<div class=\"main-org-3-item-ins box-100 relative mb-4\">\n<div class=\"space-org-3-items box-100 relative\">\n<div class=\"box-100 space-org-3-item relative border-tb mt-1 \">\n<div class=\"space-org-3-item-ins box-100 relative\">\n<div class=\"space-org-3-item-logo box-25 relative\">\n<div class=\"space-org-3-item-logo-ins box-100 text-center relative\">\n<div class=\"space-org-logo-title-box box-100 text-left relative\">\n<div class=\"space-org-3-item-logo-box box-25 relative img-radius\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/mirax-casino\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\"><br \/>\n\t\t<amp-img alt=\"Mirax Casino\" src=\"https:\/\/igaming.org\/wp-content\/uploads\/2023\/01\/Mirax-Casino.png.webp\" width=\"50\" height=\"50\" layout=\"fixed\"><br \/>\n\t\t<\/amp-img><br \/>\n\t\t<\/a>\n\t\t<\/div>\n<div class=\"space-org-3-item-logo-title box-25 relative py-10\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/mirax-casino\/\" title=\"Mirax Casino\" target=\"_blank\" rel=\"nofollow\">Mirax Casino<\/a>\n\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-terms box-25 relative\">\n<div class=\"space-org-3-item-terms-ins box-100 text-center relative\">\n\t\t<strong>350% or 5BTC + <strong>150 Spins!<\/strong><\/strong><br \/>\n\t\t<\/p>\n<div class=\"pt-1\">New players only. Exclusive Welcome Bonus of 350% + 150 Free Spins\n<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-rating box-25 relative mb-10\">\n<div class=\"rating-box text-center box-100  relative\">\n<div class=\"space-org-3-item-rating-box relative\">\n<div class=\"stars\"><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><\/div>\n<div class=\"space-org-rating-notice relative\">Casino<\/div>\n<\/p><\/div>\n<p>\t\n\t\t\t\t <\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-button box-25 relative\">\n<div class=\"space-org-3-item-button-ins box-100 text-center relative\">\n\t\t\t\t<a href=\"https:\/\/igaming.org\/site\/mirax-casino\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\">\tVisit Site<\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><em>\u201cThe most significant change I\u2019ve seen is RG going from a compliance obligation to something that requires innovation in its own right,\u201d<\/em> he said.<\/p>\n<p><strong>Dagkos<\/strong> added that while some still fear RG features reduce revenue, many now see the opposite:<em> \u201cRG features can increase retention from players, especially as developing RG practices continues to become an expectation from supplier\u2019s consumer bases.\u201d<\/em><\/p>\n<h2>Tackling Stigma Around RG Tools<\/h2>\n<p><strong>OpenBet\u2019s Jess Feil<\/strong> and <strong>ROGA\u2019s Dr. Jennifer Shatley<\/strong> discussed how players often associate using RG tools with problem gambling. That stigma, they argued, prevents wider adoption.<\/p>\n<p><strong>Dr. Shatley<\/strong> pointed out:<\/p>\n<div class=\"main-org-3-item-ins box-100 relative mb-4\">\n<div class=\"space-org-3-items box-100 relative\">\n<div class=\"box-100 space-org-3-item relative border-tb mt-1 \">\n<div class=\"space-org-3-item-ins box-100 relative\">\n<div class=\"space-org-3-item-logo box-25 relative\">\n<div class=\"space-org-3-item-logo-ins box-100 text-center relative\">\n<div class=\"space-org-logo-title-box box-100 text-left relative\">\n<div class=\"space-org-3-item-logo-box box-25 relative img-radius\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/betus\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\"><br \/>\n\t\t<amp-img alt=\"BetUS\" src=\"https:\/\/igaming.org\/wp-content\/uploads\/2023\/01\/BetUS.png.webp\" width=\"50\" height=\"50\" layout=\"fixed\"><br \/>\n\t\t<\/amp-img><br \/>\n\t\t<\/a>\n\t\t<\/div>\n<div class=\"space-org-3-item-logo-title box-25 relative py-10\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/betus\/\" title=\"BetUS\" target=\"_blank\" rel=\"nofollow\">BetUS<\/a>\n\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-terms box-25 relative\">\n<div class=\"space-org-3-item-terms-ins box-100 text-center relative\">\n\t\t<strong><strong>Get 125% \/ $2,500 on 1st deposit!<\/strong><\/strong><br \/>\n\t\t<\/p>\n<div class=\"pt-1\">New players only. Exclusive Welcome Bonus of up to $2,500<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-rating box-25 relative mb-10\">\n<div class=\"rating-box text-center box-100  relative\">\n<div class=\"space-org-3-item-rating-box relative\">\n<div class=\"stars\"><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><\/div>\n<div class=\"space-org-rating-notice relative\">Casino &#038; Sports<\/div>\n<\/p><\/div>\n<p>\t\n\t\t\t\t <\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-button box-25 relative\">\n<div class=\"space-org-3-item-button-ins box-100 text-center relative\">\n\t\t\t\t<a href=\"https:\/\/igaming.org\/site\/betus\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\">\tVisit Site<\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><em> \u201cHaving these RG tools in place is one thing, but having tools which people actually use is completely different. Most players will set limits or recognize the tools in place, but the stigma of believing utilizing these tools means you have a problem still exists.\u201d<\/em><\/p>\n<p>Both emphasized the need to design features that feel natural and useful, not punitive, so players engage with them as part of normal gameplay.<\/p>\n<h2>Data-Driven Player Protection<\/h2>\n<p><strong>Sportradar\u2019s Tom Mace<\/strong> described how diagnostics such as betting behavior and speed-of-play metrics are now fundamental to operators. He highlighted the company\u2019s September 24 announcement that Underdog Fantasy will integrate Sportradar\u2019s Bettor Sense platform.<\/p>\n<p><strong>Mace<\/strong> said:<\/p>\n<p><em>\u201cPlayer protection is not just a product, and the outputs seen from technology such as Bettor Sense need to be integrated within a company\u2019s operations.\u201d<\/em><\/p>\n<p>He also acknowledged the complexity of balancing the needs of regulators, operators, and players:<\/p>\n<div class=\"main-org-3-item-ins box-100 relative mb-4\">\n<div class=\"space-org-3-items box-100 relative\">\n<div class=\"box-100 space-org-3-item relative border-tb mt-1 \">\n<div class=\"space-org-3-item-ins box-100 relative\">\n<div class=\"space-org-3-item-logo box-25 relative\">\n<div class=\"space-org-3-item-logo-ins box-100 text-center relative\">\n<div class=\"space-org-logo-title-box box-100 text-left relative\">\n<div class=\"space-org-3-item-logo-box box-25 relative img-radius\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/katsubet-casino\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\"><br \/>\n\t\t<amp-img alt=\"Katsubet\" src=\"https:\/\/igaming.org\/wp-content\/uploads\/2023\/01\/Katsubet.png.webp\" width=\"50\" height=\"50\" layout=\"fixed\"><br \/>\n\t\t<\/amp-img><br \/>\n\t\t<\/a>\n\t\t<\/div>\n<div class=\"space-org-3-item-logo-title box-25 relative py-10\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/katsubet-casino\/\" title=\"Katsubet\" target=\"_blank\" rel=\"nofollow\">Katsubet<\/a>\n\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-terms box-25 relative\">\n<div class=\"space-org-3-item-terms-ins box-100 text-center relative\">\n\t\t<strong>5BTC or 111% + 111 Free Spins!<\/strong><br \/>\n\t\t<\/p>\n<div class=\"pt-1\">New players only. Exclusive 111% Welcome Bonus  + 111 Free Spins<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-rating box-25 relative mb-10\">\n<div class=\"rating-box text-center box-100  relative\">\n<div class=\"space-org-3-item-rating-box relative\">\n<div class=\"stars\"><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><\/div>\n<div class=\"space-org-rating-notice relative\">Casino<\/div>\n<\/p><\/div>\n<p>\t\n\t\t\t\t <\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-button box-25 relative\">\n<div class=\"space-org-3-item-button-ins box-100 text-center relative\">\n\t\t\t\t<a href=\"https:\/\/igaming.org\/site\/katsubet-casino\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\">\tVisit Site<\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><em>\u201cConflicts between regulators, operators and players drive the complexity of the RG space. It\u2019s certainly a balance, and we can\u2019t suit all needs, but we can help the end user and operator be assured they are using a safe and reliable product.\u201d<\/em><\/p>\n<h2>The Challenge of Fragmented Regulation<\/h2>\n<p>Dagkos raised concerns about navigating state-by-state differences in regulation, noting even small variations can force design changes in individual titles. He also admitted that not all technologies are easy to adapt into new practices, despite the industry\u2019s push to drive the RG agenda forward.<\/p>\n<p><strong>Dr. Shatley<\/strong> warned about locking ineffective measures into law:<\/p>\n<p><em>\u201cMy concern is once something is immortalized within regulation, it\u2019s extremely difficult to have it changed even if it isn\u2019t working or is having the complete opposite effect of what you intended.\u201d<\/em><\/p>\n<div class=\"main-org-3-item-ins box-100 relative mb-4\">\n<div class=\"space-org-3-items box-100 relative\"><\/div>\n<\/div>\n<p>She advocated for a more comprehensive, science-based approach that moves away from quick diagnostics and toward holistic player protection.<\/p>\n<h2>Industry Culture Shifting<\/h2>\n<p><strong>Feil<\/strong> closed by stressing that regulators increasingly demand proof that operators are taking responsible gaming seriously:<\/p>\n<p><em>\u201cWe all want to do more than the minimum, but a regulator will actually make you prove it.\u201d<\/em><\/p>\n<p>She added that despite different approaches among companies like OpenBet, Sportradar, and ROGA, the wider culture has clearly shifted. Operators are now actively seeking end-to-end solutions where responsible gaming sits at the core of business strategy.<\/p>\n<p>The post <a href=\"https:\/\/igaming.org\/casino-news\/aga-panel-discusses-shifting-culture-toward-player-protection\/\">AGA Panel Discusses Shifting Culture Toward Player Protection<\/a> appeared first on <a href=\"https:\/\/igaming.org\/\">iGaming.org<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The American Gaming Association gathered industry voices on September 24 for a responsible gaming webinar that tackled how new technology and product design are reshaping safer play. Moderated by AGA SVP of Strategic Communications Joe Maloney, the session brought together panelists from Aristocrat, OpenBet, Sportradar, and the Responsible Online Gaming Association (ROGA). Good to Know [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-9871","post","type-post","status-publish","format-standard","hentry"],"blocksy_meta":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/posts\/9871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/comments?post=9871"}],"version-history":[{"count":0,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/posts\/9871\/revisions"}],"wp:attachment":[{"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/media?parent=9871"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/categories?post=9871"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/tags?post=9871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}