{"id":10211,"date":"2025-12-25T03:58:50","date_gmt":"2025-12-25T03:58:50","guid":{"rendered":"https:\/\/casino-online-best.com\/index.php\/2025\/12\/25\/gamcare-sees-faster-access-ahead-of-statutory-levy-shift\/"},"modified":"2025-12-25T03:58:50","modified_gmt":"2025-12-25T03:58:50","slug":"gamcare-sees-faster-access-ahead-of-statutory-levy-shift","status":"publish","type":"post","link":"https:\/\/casino-online-best.com\/index.php\/2025\/12\/25\/gamcare-sees-faster-access-ahead-of-statutory-levy-shift\/","title":{"rendered":"GamCare Sees Faster Access Ahead of Statutory Levy Shift"},"content":{"rendered":"<div>\n<p>Support for gambling harm in the UK is changing shape, and the shift shows up clearly in new data. As funding models move away from voluntary contributions and toward a statutory levy, access, speed, and service design are already moving in a different direction.<\/p>\n<hr>\n<p><em><strong>Good to Know<\/strong><\/em><\/p>\n<ul>\n<li><em><strong>Helpline response times improved sharply over the past year<\/strong><\/em><\/li>\n<li><em><strong>Treatment access now happens faster than before<\/strong><\/em><\/li>\n<li><em><strong>Funding will soon move fully under a statutory levy system<\/strong><\/em><\/li>\n<\/ul>\n<hr>\n<h2>Faster Access Marks a Turning Point for GamCare Services<\/h2>\n<p>GamCare reported clear year-on-year changes in how people reach gambling harm support, according to its latest Annual Review.<\/p>\n<p>The report covers the final full year funded through voluntary levy contributions, ahead of the statutory levy on gambling operators that begins next year. GamCare has operated the National Gambling Helpline for 25 years and now prepares for a new commissioning landscape.<\/p>\n<p>Between 2023-24 and 2024-25, access metrics improved across key touchpoints. The share of Helpline and online contacts answered within 30 seconds rose to 86 percent, up from 72.7 percent the previous year. GamCare linked the improvement to operational investment and a redesign of service delivery.<\/p>\n<div class=\"main-org-3-item-ins box-100 relative mb-4\">\n<div class=\"space-org-3-items box-100 relative\">\n<div class=\"box-100 space-org-3-item relative border-tb mt-1 \">\n<div class=\"space-org-3-item-ins box-100 relative\">\n<div class=\"space-org-3-item-logo box-25 relative\">\n<div class=\"space-org-3-item-logo-ins box-100 text-center relative\">\n<div class=\"space-org-logo-title-box box-100 text-left relative\">\n<div class=\"space-org-3-item-logo-box box-25 relative img-radius\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/katsubet-casino\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\"><br \/>\n\t\t<amp-img alt=\"Katsubet\" src=\"https:\/\/igaming.org\/wp-content\/uploads\/2023\/01\/Katsubet.png.webp\" width=\"50\" height=\"50\" layout=\"fixed\"><br \/>\n\t\t<\/amp-img><br \/>\n\t\t<\/a>\n\t\t<\/div>\n<div class=\"space-org-3-item-logo-title box-25 relative py-10\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/katsubet-casino\/\" title=\"Katsubet\" target=\"_blank\" rel=\"nofollow\">Katsubet<\/a>\n\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-terms box-25 relative\">\n<div class=\"space-org-3-item-terms-ins box-100 text-center relative\">\n\t\t<strong>5BTC or 111% + 111 Free Spins!<\/strong><br \/>\n\t\t<\/p>\n<div class=\"pt-1\">New players only. Exclusive 111% Welcome Bonus  + 111 Free Spins<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-rating box-25 relative mb-10\">\n<div class=\"rating-box text-center box-100  relative\">\n<div class=\"space-org-3-item-rating-box relative\">\n<div class=\"stars\"><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><\/div>\n<div class=\"space-org-rating-notice relative\">Casino<\/div>\n<\/p><\/div>\n<p>\t\n\t\t\t\t <\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-button box-25 relative\">\n<div class=\"space-org-3-item-button-ins box-100 text-center relative\">\n\t\t\t\t<a href=\"https:\/\/igaming.org\/site\/katsubet-casino\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\">\tVisit Site<\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Treatment access also accelerated. During 2024-25, people referred into treatment received first contact within an average of 1.3 days. The prior year average stood at 2.1 days, marking a reduction of more than one third. GamCare described early engagement as critical in limiting escalation of gambling harm.<\/p>\n<p>While total contacts across Helpline, digital platforms, and online services increased after channel expansion, referrals into structured support dipped slightly. GamCare explained the shift as a result of redesigned services, broader digital options, and updated clinical pathways aligned with national guidance.<\/p>\n<p>Victoria Corbishley, who took on the chief executive role in February 2025, addressed the changes directly.\u00a0She said:<\/p>\n<p><em>\u201cOur teams have maintained service quality while adapting to new delivery models \u2013 and the outcomes speak for themselves.\u201d<\/em><\/p>\n<div class=\"main-org-3-item-ins box-100 relative mb-4\">\n<div class=\"space-org-3-items box-100 relative\">\n<div class=\"box-100 space-org-3-item relative border-tb mt-1 \">\n<div class=\"space-org-3-item-ins box-100 relative\">\n<div class=\"space-org-3-item-logo box-25 relative\">\n<div class=\"space-org-3-item-logo-ins box-100 text-center relative\">\n<div class=\"space-org-logo-title-box box-100 text-left relative\">\n<div class=\"space-org-3-item-logo-box box-25 relative img-radius\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/betus\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\"><br \/>\n\t\t<amp-img alt=\"BetUS\" src=\"https:\/\/igaming.org\/wp-content\/uploads\/2023\/01\/BetUS.png.webp\" width=\"50\" height=\"50\" layout=\"fixed\"><br \/>\n\t\t<\/amp-img><br \/>\n\t\t<\/a>\n\t\t<\/div>\n<div class=\"space-org-3-item-logo-title box-25 relative py-10\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/betus\/\" title=\"BetUS\" target=\"_blank\" rel=\"nofollow\">BetUS<\/a>\n\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-terms box-25 relative\">\n<div class=\"space-org-3-item-terms-ins box-100 text-center relative\">\n\t\t<strong><strong>Get 125% \/ $2,500 on 1st deposit!<\/strong><\/strong><br \/>\n\t\t<\/p>\n<div class=\"pt-1\">New players only. Exclusive Welcome Bonus of up to $2,500<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-rating box-25 relative mb-10\">\n<div class=\"rating-box text-center box-100  relative\">\n<div class=\"space-org-3-item-rating-box relative\">\n<div class=\"stars\"><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><\/div>\n<div class=\"space-org-rating-notice relative\">Casino &#038; Sports<\/div>\n<\/p><\/div>\n<p>\t\n\t\t\t\t <\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-button box-25 relative\">\n<div class=\"space-org-3-item-button-ins box-100 text-center relative\">\n\t\t\t\t<a href=\"https:\/\/igaming.org\/site\/betus\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\">\tVisit Site<\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>Changing Needs Among Service Users<\/h2>\n<p>GamCare also identified shifts in the issues raised by people seeking help. During 2024-25, fewer users reported acute financial difficulty, anxiety, or depression compared with the prior year. Financial stress reports fell by 21 percentage points, anxiety by 13 points, and depression by 15 points.<\/p>\n<p>Treatment volumes declined modestly year on year, alongside lower reported completion rates. GamCare linked those outcomes to revised frameworks and closer alignment with updated guidance from the National Institute for Health and Care Excellence.<\/p>\n<p>Despite those changes, satisfaction remained strong. Ninety six percent of service users said they would recommend GamCare treatment services.<\/p>\n<p>Education and prevention work also shifted focus. Overall reach among children, young people, and professionals declined following planned programme closures. Resources instead moved toward targeted delivery, including work linked to the criminal justice system, women services, and the armed forces.<\/p>\n<p>Corbishley added:<\/p>\n<p><em>\u201cWe have aligned our services with national clinical guidance on gambling-related harms, strengthened partnerships with NHS services and financial institutions and invested in quality frameworks that will serve us well in the commissioning landscape ahead.\u201d<\/em><\/p>\n<div class=\"main-org-3-item-ins box-100 relative mb-4\">\n<div class=\"space-org-3-items box-100 relative\">\n<div class=\"box-100 space-org-3-item relative border-tb mt-1 \">\n<div class=\"space-org-3-item-ins box-100 relative\">\n<div class=\"space-org-3-item-logo box-25 relative\">\n<div class=\"space-org-3-item-logo-ins box-100 text-center relative\">\n<div class=\"space-org-logo-title-box box-100 text-left relative\">\n<div class=\"space-org-3-item-logo-box box-25 relative img-radius\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/7-bit-casino\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\"><br \/>\n\t\t<amp-img alt=\"7Bit Casino\" src=\"https:\/\/igaming.org\/wp-content\/uploads\/2023\/01\/7BitCasino.png.webp\" width=\"50\" height=\"50\" layout=\"fixed\"><br \/>\n\t\t<\/amp-img><br \/>\n\t\t<\/a>\n\t\t<\/div>\n<div class=\"space-org-3-item-logo-title box-25 relative py-10\">\n\t\t<a href=\"https:\/\/igaming.org\/site\/7-bit-casino\/\" title=\"7Bit Casino\" target=\"_blank\" rel=\"nofollow\">7Bit Casino<\/a>\n\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-terms box-25 relative\">\n<div class=\"space-org-3-item-terms-ins box-100 text-center relative\">\n\t\t<strong>177% up to 5BTC + 77 <strong>\u00a0Free Spins<\/strong>!<\/strong><br \/>\n\t\t<\/p>\n<div class=\"pt-1\">New players only. Exclusive Welcome Bonus of 177% + 77 Free Spins\n<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-rating box-25 relative mb-10\">\n<div class=\"rating-box text-center box-100  relative\">\n<div class=\"space-org-3-item-rating-box relative\">\n<div class=\"stars\"><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><span class=\"star on\"><\/span><\/div>\n<div class=\"space-org-rating-notice relative\">Casino<\/div>\n<\/p><\/div>\n<p>\t\n\t\t\t\t <\/div>\n<\/p><\/div>\n<div class=\"space-org-3-item-button box-25 relative\">\n<div class=\"space-org-3-item-button-ins box-100 text-center relative\">\n\t\t\t\t<a href=\"https:\/\/igaming.org\/site\/7-bit-casino\/\" title=\"Visit Site\" target=\"_blank\" rel=\"nofollow\">\tVisit Site<\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>A New Funding Model Approaches<\/h2>\n<p>The statutory levy set to begin from April 2026 introduces a major structural change. GamCare will operate within new funding routes, accountability standards, and commissioning structures across England, Scotland, and Wales.<\/p>\n<p>Historically, funding came mainly from voluntary operator contributions distributed through bodies such as GambleAware, which plans to end all activity in March 2026.<\/p>\n<p>The levy, announced in November 2024, supports government plans to raise \u00a3100 million for gambling harm prevention through a percentage of industry profits. Work previously delivered by charities will transition under government oversight and new commissioners.<\/p>\n<p>Following publication of the Annual Review, GamCare trustee chair Margot Daly shared confidence in the path ahead.<\/p>\n<div class=\"main-org-3-item-ins box-100 relative mb-4\">\n<div class=\"space-org-3-items box-100 relative\"><\/div>\n<\/div>\n<p>She said:<\/p>\n<p><em>\u201cLooking ahead to statutory levy implementation, I am confident that GamCare enters this next phase from a position of strength.\u201d<\/em><\/p>\n<p>The post <a href=\"https:\/\/igaming.org\/casino-news\/gamcare-sees-faster-access-ahead-of-statutory-levy-shift\/\">GamCare Sees Faster Access Ahead of Statutory Levy Shift<\/a> appeared first on <a href=\"https:\/\/igaming.org\/\">iGaming.org<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support for gambling harm in the UK is changing shape, and the shift shows up clearly in new data. As funding models move away from voluntary contributions and toward a statutory levy, access, speed, and service design are already moving in a different direction. Good to Know Helpline response times improved sharply over the past [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-10211","post","type-post","status-publish","format-standard","hentry"],"blocksy_meta":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/posts\/10211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/comments?post=10211"}],"version-history":[{"count":0,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/posts\/10211\/revisions"}],"wp:attachment":[{"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/media?parent=10211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/categories?post=10211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/casino-online-best.com\/index.php\/wp-json\/wp\/v2\/tags?post=10211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}